Editorial
Projects to sink
your
teeth into
Wednesday May 28, 2003
There has been a lot of coverage recently on two OMNI
initiatives to improve resident quality of living and the work environment
for
OMNI care providers – projects and communities of practice.
Most of the projects are well on their way and require less and less
attention from the home office projects committee. In the meantime,
communities of practice are about to burst on to the scene and will
likely challenge existing ways of doing things. As a result, the projects
committee should be wondering what comes next.
This is a new frontier, this project thing, and as such,
managing it will not likely settle into a groove quickly. Furthermore,
much is
changing around it. Communities of practice are likely to resolve emerging
issues. They are likely to diminish the role home office plays in the
day-to-day operations of homes. They are likely to generate projects
of their own – projects collaboratively undertaken by inter-home
teams and without the involvement, and perhaps without the knowledge
of home office.
If that doesn’t give the projects committee
an identity crisis what would?
With the much-anticipated arrival of communities of
practice, a clear role for the projects committee is taking form,
and we don’t have
to wait for the dust to settle to see it.
Communities of practice are defined by the common
role each ‘practitioner’ plays
in his or her respective home. Administrators will discuss what issues
arise from administering the operation of their homes. Nutritional
Care Managers will discuss nutritional care.
What formal forum is in place to leverage the fact that
a DOC is also an educator and could lead an in-service at all OMNI
homes? Where does
a take-no-prisoners ambassador go if she feels she should be promoting
OMNI as a whole, not just her local home. Does she even know that such
a promotion is possible? What about a nurse who has been building a
body of research and would like to extend that research for application
in OMNI homes?
There will be heavy competition for attention to many issues in the
communities- of-practice mill. Special projects like these, highly
dependent on the talents and efforts of a single individual, or broader
ones that cross the bounds of communities of practice will have a tough
go there.
Such innovations have to be incubated in a place protected
from day-to-day pressures. They demand a different kind of discipline,
face different kinds of issues, and present different kinds of opportunities.
Casual discussions at the recent managers’ retreat
suggest there are many who have contributions they would like to
make beyond their
current responsibilities. Chances are they would, if there was a way
to channel their energy and enthusiasm. People like projects they can
sink their teeth into.
A well-publicized incubator for such projects would enable OMNI to
capture these kinds of energies and ensure they make a meaningful contribution.
As a formal, stable forum it can select and support new ideas and efforts
that do not find purchase in communities of practice. Project ideas
can be both submitted to, and tendered by this group.
A central projects team of four or five decision makers and a projects
support person can handle project administration, develop a body of
knowledge around innovation, point project leads to resources and people
that can help. Rigorous project selection, funding and design consultation,
and implementation and evaluation support, are all roles for a formal,
centralized projects group.
As clear and distinct functions, communities of practice
and central projects, correctly channel two different kinds of strategy
formation
and ensure they don’t trip each other up.
Communities will develop social capital, identify
emerging issues, and organically shape emergent strategies in natural
response to the
near future. Projects will incisively promote intellectual capital,
and give an independent hand to determinant strategies led by individuals – those
activities designed to shape the environment of the distant future,
without interfering with the natural solutions communities will develop.
Together the two will weave the strands of democracy
and direction, without confusing the two, but keeping the best of
both. Then every
current and potential member of the OMNI care team can find a groove
that works for them. Who wouldn’t want to work in an environment
like that? What environment out there in the long run will be capable
of delivering better care?
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